Outside of Cleveland, Ohio, the residents of Shaker Heights live in perfect harmony. A planned suburb with beautiful, well-kept houses, late model cars, schools that produce high achievers and plenty of community spirit. Elena Richardson, a journalist, has lived in Shaker Heights her whole life with her successful husband and four children. When freelance photographer Mia Warren and her daughter Pearl move to town, Elena decides to allow them to rent the family’s duplex (an investment property) as a sign of goodwill. A custody suit involving Elena’s best friend and a co-worker of Mia begins to erode the carefully crafted façade of harmony, and gradually Mia’s past is exposed as well. Ng portrays a family in crisis, where the rules no longer make sense and the world spins out of control.